Improved platform to handle taxes


Client challengesflanders_horizontaal

  • VLABEL (Flemish tax office) uses one application platform that handles all existing taxes.
  • Due to state reform, the tax authority was transferred from the federal government to the Flemish government.
  • VLABEL was still acquiring in-depth knowledge on these taxes.
  • Taxes are complex, include a variety of parameters to calculate, and are provided by different sources.
  • Need for a platform that collects all factual data, calculates taxes, performs controls, issues tax bills, and executes collection of taxes.


  • Together with CIPAL, DXC Technology is responsible for developing, running and maintaining the applications that comprise the platform.
  • Existing taxes are being migrated and new taxes have been added to the platform.
  • Improved end-to-end business processes have been put in place for the collection of taxes.
  • High-quality application platform setup.
  • Highly intuitive and user-friendly applications have been developed.

Value for citizens/government

  • Sending out tax bills in a timely fashion means timely collection of taxes.
  • The number of complaints has been drastically reduced.
  • Efficiency has improved, as VLABEL needs far less people to handle tax collection (compared to the federal government tax collection process).
  • Working more digitally means less paperwork is generated and all information is stored in one place.