
Client challenges
- VLABEL (Flemish tax office) uses one application platform that handles all existing taxes.
- Due to state reform, the tax authority was transferred from the federal government to the Flemish government.
- VLABEL was still acquiring in-depth knowledge on these taxes.
- Taxes are complex, include a variety of parameters to calculate, and are provided by different sources.
- Need for a platform that collects all factual data, calculates taxes, performs controls, issues tax bills, and executes collection of taxes.
Solution
- Together with CIPAL, DXC Technology is responsible for developing, running and maintaining the applications that comprise the platform.
- Existing taxes are being migrated and new taxes have been added to the platform.
- Improved end-to-end business processes have been put in place for the collection of taxes.
- High-quality application platform setup.
- Highly intuitive and user-friendly applications have been developed.
Value for citizens/government
- Sending out tax bills in a timely fashion means timely collection of taxes.
- The number of complaints has been drastically reduced.
- Efficiency has improved, as VLABEL needs far less people to handle tax collection (compared to the federal government tax collection process).
- Working more digitally means less paperwork is generated and all information is stored in one place.