Improved platform to handle taxes

VLABEL (Flemish tax office) uses one application platform that handles all existing taxes.
Due to state reform, the tax authority was transferred from the federal government to the Flemish government.
VLABEL was still acquiring in-depth knowledge on these taxes.
Taxes are complex, include a variety of parameters to calculate, and are provided by different sources.
Need for a platform that collects all factual data, calculates taxes, performs controls, issues tax bills, and executes collection of taxes.

Together with CIPAL, DXC Technology is responsible for developing, running and maintaining the applications that comprise the platform.
Existing taxes are being migrated and new taxes have been added to the platform.
Improved end-to-end business processes have been put in place for the collection of taxes.
High-quality application platform setup.
Highly intuitive and user-friendly applications have been developed.

Sending out tax bills in a timely fashion means timely collection of taxes.
The number of complaints has been drastically reduced.
Efficiency has improved, as VLABEL needs far less people to handle tax collection (compared to the federal government tax collection process).
Working more digitally means less paperwork is generated and all information is stored in one place.