Department Work & Social Economy taking the fast lane to a data-inspired government
WSE is the Flemish Government Department for Work and Social Economy. It is primarily responsible for the promotion of employment, serving a broad variety of target audiences.
WSE promotes employment through a number of direct and indirect measures, including individual incentives to support continuous education, tax benefits to encourage employment of vulnerable groups, and the funding of employers to make the workplace more accessible for people with disabilities.
Because of the sheer volume of programs that WSE administers, it has an enormous amount of data available. The data comprises multiple types, is both structured and unstructured, and comes from multiple sources including internal government databases, third-party data, and public open data.
The department knew that it needed to use this data to help deliver better services to the people of Flanders.
Value for citizens/government
The insights that WSE gained from their Big Data Discovery Experience can inform strategic, operational, and tactical decision-making across the WSE organization.
WSE may now adjust its policies to take advantage of opportunities, minimize risks, control costs, and improve service delivery.
WSE gained clarifying and sometimes surprising insights into:
The profile of their target audiences
Insight in the mix of uptake companies made out of the total pool of programs. Over- or under consumption of programs provided WSE insight to investigate the need for further promotion or investigation misuse.
Insight in the influencing factors that drives behavior
The WSE team took the opportunity to fully learn from DXC Big Data Discovery. They were active participants in the entire process, building experience and challenging the way they handle business issues today. It was a truly collaborative and mutually inspiring journey.